Extra Warm Down Duvet Kitzbühel

You have 14 days from the receipt of your order to request a return. To be eligible for a return, the item must be:

• Unused and unwashed
• In its original packaging
• Complete with all labels

Return Process

At WakeUpbedding.com, we keep the return process as simple as our luxury basics. Not completely satisfied with your item? No worries—you can return it within 14 days through our self-service return portal.

Step-by-Step Return Instructions

• Go to your customer account
  Log in to your account via our website. Don’t have an account? Use the return link in your order confirmation email.
  
  
• Select the item

  Choose the product you want to return and optionally provide the reason for the return.
  
  
• Confirm your return
  Request
Once approved, you will receive return instructions via email.
  
  
• Package your product carefully

  Make sure the item is unused, unwashed, and in its original packaging. This ensures the product remains in perfect condition.
  
  
• Send your package to:

  WakeUpbedding.com

  Attn: Returns

  Nijverheidsstraat 10

  1704RA, HEERHUGOWAARD

  The Netherlands
  
  
• Receive your refund

  Once we have received and inspected your return, we will process your refund within 10 business days using the original payment method.

Items returned without prior return authorization cannot be accepted.

For any return-related questions, feel free to contact us via this form.

Damaged or incorrect items

Please check your order upon delivery. If an item is damaged or if you received the wrong product, contact us immediately so we can resolve the issue.

Return exceptions

Some items cannot be returned, including:

• Personalized or custom-made products
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you have questions about a specific product, please contact us.

Exchanges

Want a different item? The fastest way is to return your current item and place a new order.

Legal right of withdrawal in the EU

If your order was delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days without providing a reason. The return conditions are the same as mentioned above.

Refunds

Once we have received and inspected your return, we will notify you. If the return is approved, the amount will be refunded within 10 business days via the original payment method.

Please note that banks or credit card providers may require additional processing time. If your refund takes longer than 15 business days, contact us through this form

Peace of mind, night after night

At WakeUp, we believe in the quality of our duvets. That’s why you receive a 5-year warranty on product and material defects. So you can enjoy comfort without worries for years to come.

What is covered by the warranty?

• Manufacturing defects – for example, stitching that unintentionally comes loose.
• Material defects – such as a zip or fastening that fails under normal use.
• Construction issues – for instance, unevenly distributed filling that cannot be restored to its original state.

What is not covered by the warranty?

Some situations are not related to manufacturing defects and therefore fall outside the warranty:

• Normal wear and tear from use and washing.
• Discolouration caused by sunlight or incorrect detergent.
• Damage due to improper use – for example, washing or drying at excessively high temperatures.
• Changes in comfort caused by natural settling or fluffing of the filling.
• Stains or odours caused by moisture, perspiration or other external factors.

How to make a warranty claim

1. Complete the warranty form at the bottom of this page,
or
2. Send an email to wakeup@wakeupbedding.com
with a brief description of the issue, your order number and a few clear photos.

We will contact you as soon as possible to resolve the issue — whether through repair, replacement or another suitable solution.