Serta Rigel Satin Duvet Cover Set

You have 14 days from the receipt of your order to request a return. To be eligible for a return, the item must be:

• Unused and unwashed
• In its original packaging
• Complete with all labels

Return Process

At WakeUpbedding.com, we keep the return process as simple as our luxury basics. Not completely satisfied with your item? No worries—you can return it within 14 days through our self-service return portal.

Step-by-Step Return Instructions

• Go to your customer account
  Log in to your account via our website. Don’t have an account? Use the return link in your order confirmation email.
  
  
• Select the item

  Choose the product you want to return and optionally provide the reason for the return.
  
  
• Confirm your return
  Request
Once approved, you will receive return instructions via email.
  
  
• Package your product carefully

  Make sure the item is unused, unwashed, and in its original packaging. This ensures the product remains in perfect condition.
  
  
• Send your package to:

  WakeUpbedding.com

  Attn: Returns

  Nijverheidsstraat 10

  1704RA, HEERHUGOWAARD

  The Netherlands
  
  
• Receive your refund

  Once we have received and inspected your return, we will process your refund within 10 business days using the original payment method.

Items returned without prior return authorization cannot be accepted.

For any return-related questions, feel free to contact us via this form.

Damaged or incorrect items

Please check your order upon delivery. If an item is damaged or if you received the wrong product, contact us immediately so we can resolve the issue.

Return exceptions

Some items cannot be returned, including:

• Personalized or custom-made products
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you have questions about a specific product, please contact us.

Exchanges

Want a different item? The fastest way is to return your current item and place a new order.

Legal right of withdrawal in the EU

If your order was delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days without providing a reason. The return conditions are the same as mentioned above.

Refunds

Once we have received and inspected your return, we will notify you. If the return is approved, the amount will be refunded within 10 business days via the original payment method.

Please note that banks or credit card providers may require additional processing time. If your refund takes longer than 15 business days, contact us through this form

At WakeUpBedding.com, we strive for high quality and long-lasting products. That’s why we offer a 1-year warranty on our fitted sheets, mattress protectors, and duvet covers. This warranty covers manufacturing defects and material faults, but not normal wear and tear or damage caused by misuse.

What’s covered under warranty?

✔ Manufacturing defects like loose stitching or weaving faults
✔ Material issues that occur during normal use within 1 year
✔ Colour fading when washed according to care instructions

What’s not covered under warranty?

✖ Normal wear from regular use and washing
✖ Shrinking or discolouration caused by improper washing or drying
✖ Damage from rubbing, pulling, or contact with sharp objects
✖ Pilling (formation of small fabric balls) from natural use

Why proper care matters

Your bedding is in direct contact with your skin and exposed to sweat, body oils, and friction. Regular washing is essential for hygiene and to maintain quality. But the more you wash, the faster natural wear can occur.

To extend the life of your bedding:

• Rotate between multiple sets so each piece gets washed less often.
• Always follow the care instructions to prevent shrinking, fading, or damage.
• Use a mild detergent and avoid bleach to protect the fabric fibres.
• Air dry your bedding whenever possible to minimise dryer-related wear.

How to make a warranty claim

Got an issue that falls under our warranty? Contact our customer service via return@wakeupbedding.com and include:

• Your order number
• A description of the issue
• Photos clearly showing the problem

Once we’ve reviewed your claim, we’ll offer an appropriate solution, such as a replacement or repair.

Warranty & your legal rights

Our 1-year warranty does not affect your statutory rights. You’re always entitled to a product that meets the reasonable expectations you may have of it.